FAQ's

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Shipping Policy

Fairies make your order in 5 to 7 business days. This means your order will ship after 5 to 7 business days (does not include weekends or Canadian National Holidays).

Preorders have an 8 to 10 week waiting period before shipping.

Please check your cart and shipping information when ordering. We are unable to modify or cancel orders once placed!

*Items returned to sender because of a customer address error will be recharged the shipping rate*

We are not responsible for any international duties/taxes/tariffs charged to customers upon international delivery. 

Where is my order?

Standard USA Shipping does not include a shipping number. Orders usually arrive between 8-10 business days of the shipment date.

Tracked shipping will include a tracking number, which you can put into the USPS or Canada Post website.

INTERNATIONAL: The only shipping option for international orders (outside Canada and USA) is Tracked Packet- International. I know it's not ideal, but tracking international orders is a must for Fairies.

Sizing

Check out the size chart here !

Care instructions

Wash garment inside out.

For best durability, hang to dry or tumble dry on low heat.

Do not dry clean.

Steam to remove wrinkles.

If embroidery is wrinkled, iron the back on low heat.

Cancellations and Returns

We do not accept cancellations. Please double check your size and address, as we are unable to modify or cancel orders once placed!

Returns are not accepted. All sales are final.

I have a problem with my order

For any problem regarding your order, please message us at info@fairyconfectionery.com

Please note that we will not respond to any messages regarding the processing time. Please refer to our shipping policy.